POSITION: Program Coordinator (One year contract) 35 Hours per Week
Pay Rate : CAD 24 Per Hour
REPORTS TO: Executive Director
JOB SUMMARY:
The role of the Program Coordinator is to manage the community programs offered by Society of Sharing by assessing the needs of clients referred to the agency, determining the right program that will be most beneficial to the client and then match the client with an available volunteer. Additional responsibilities will include assisting the Executive Director with delivery of timely statistical reports, management of volunteers and the organization of volunteer events.
RESP0NS1BLITIES:
Client Intake
- Obtain. client referral information from social services agencies to collect background information on clients, such as medical/physical condition and emotional/mental health issues.
- Determine clients’ suitability to agency programs and referring clients to other agencies if appropriate.
- Work closely with the various referring agencies in identifying individuals that require agency services;
Client Assessments and re-assessments
- Visit clients’ homes to assess their physical and mental state, and their environment and overall needs, to determine the kind of services they may require.
- Re-assess client needs to ensure that our services are still meeting their requirements, i.e., home visits, telephone inquiries and annual client surveys.
Program Management
- Match prospective volunteers with available opportunities
- Maintain resource materials necessary for the effective delivery of service; keeps stock of program supplies and maintains an accurate record of expenditures.
- Positively and professionally represent the agency in the community by participating and collaborating with community partners on various projects and initiatives as requested or required.
- Conduct program evaluations with a view to improving programs.
Volunteer/Client Support
- Work closely with the Recruitment and Training Specialist in recruiting and maintaining an appropriate number of volunteers for the programs; developing volunteer training materials.
- Ensure that volunteers have adequate supervision to fulfill their assignments/roles
- Ensure that volunteers receive feedback regarding their performance
- Monitor volunteer, and client satisfaction; resolve volunteer and client concerns and provide information.
- Organize monthly volunteer meetings and providing volunteer development resources and opportunities.
- Organize Volunteer Appreciation Events, Christmas Gift Program, and cluster care, as required.
- Maintain volunteer and client files.
Miscellaneous Duties
- Provide accurate client and volunteer information reports, client/volunteer statistics and a subsequent monthly report for the Executive Director.
- As required, actively promote and participate in fundraising activities.
- Perform other duties as assigned.
The description of your duties are not exhaustive and you may be expected to perform other reasonable duties and responsibilities should the need arise.
QUALIFICATIONS:
- Post-Secondary education in social services, geriatrics or gerontology or related medical field
- 2-5 years’ experience working with or around seniors and/or persons with disability
- Previous experience in the not-for-profit sector is preferred
- Knowledge of social service community resources
- Strong organizational, interpersonal skills
- Strong written and oral communication skills
- Demonstrated ability to work independently
- Strong working knowledge of computers
- Ability to foster effective working relationships with volunteers
- Ability to speak a language other than English is an asset
- This position will require some travel.
- The qualifications in the job description are very important
- Covid Vaccination Proof Required